Shaping the Future with Our Clients: Beterra’s Focus on Client Centricity

At Beterra Health, client centricity is at the heart of everything we do. It shapes how we develop technology and solutions, refine our processes, and plan for the future. By always considering our clients’ needs first, we ensure that the work we do has a real impact—helping healthcare organizations achieve their goals and improve outcomes.

This focus goes beyond simply listening to feedback. It’s about creating a true partnership with our clients, ensuring that every solution we deliver is tailored to their challenges and aligned with the evolving landscape of healthcare.

Why Client Centricity is the Heart of Our Approach

At its core, client centricity is about fostering a deep, collaborative partnership. We know that the healthcare landscape is constantly evolving, and to truly innovate, we must continuously align our offerings with the evolving needs of the organizations we serve. From enhancing user experience in our products to creating tools that drive patient safety and quality improvements, our commitment to this partnership remains unwavering.

Commitment in Action: The Beterra Advisory Council (BAC)

Our client-centric approach is exemplified by the launch of the Beterra Advisory Council (BAC), a strategic forum designed to put our clients’ voices front and center. Comprised of healthcare leaders with deep experience in safety, quality, and innovation, the BAC represents a diverse array of perspectives that help guide Beterra’s strategy.

The BAC is more than just an advisory body. It is a collaborative space where the collective expertise of industry leaders is harnessed to tackle current and future safety and quality challenges in healthcare today. Whether through formal meetings or ad hoc engagements, the BAC ensures that Beterra is aligned with the frontline realities of healthcare.

The BAC Promotes Healthy Exchange

The Council fosters an environment where diverse healthcare leaders exchange ideas freely, helping us challenge assumptions and refine our offerings. By providing constructive input and ideas, the BAC serves as a continuous improvement engine, ensuring that Beterra’s products stay aligned with real-world challenges. Through peer-to-peer exchanges and expert-led discussions, the BAC will also play an important role in educating both its members and the Beterra team, ensuring that we stay at the cutting edge of industry advancements.

Meet the Inaugural Client Members of the BAC

We are proud to introduce the inaugural members of the Beterra Advisory Council, each bringing unique expertise to the table:

Kristin Duncan, Sr. Director Patient Safety-Risk Management, Texas Health Resources:

A seasoned leader in patient safety, Kristin’s experience in enhancing safety protocols will be invaluable as we shape future solutions.

Dr. Laura Arline, VP/Chief Quality Officer, BayCare Health System:

With a deep commitment to quality improvement, Laura’s vision is to drive systemic improvements in healthcare quality.

Jill White, Corporate Director of Quality, Patient Safety & Regulatory Affairs, Baptist Health South Florida:

Jill’s expertise in regulatory affairs and patient safety standards will guide our efforts to deliver highly effective solutions.

Dr. Adedayo Dada, Executive Director, Wellstar:

Dr. Dada’s forward-thinking approach to safety and cultural transformation will be instrumental in shaping our initiatives.

Each of these leaders brings a unique perspective and deep industry experience, which will help Beterra ensure that our solutions and offerings continue to meet the needs of our clients and partners.

A Future Built on Collaboration

The BAC represents a significant step forward in Beterra’s commitment to client centricity. By working closely with these esteemed leaders, we are positioned to deliver solutions that not only meet but exceed the needs of our clients. Together, we will ensure that Beterra remains a trusted partner, delivering innovative solutions that make a tangible difference in healthcare.

We look forward to sharing the insights and achievements of the BAC in the months ahead and remain dedicated to ensuring that our clients are at the heart of every decision we make.