Feature Spotlight: Introducing the Project Repository in Beterra’s ACT Platform

At Beterra, client feedback drives our innovation. Over the past year, one request has stood out among our clients: a centralized repository to help organizations manage and track all improvement projects—whether PI, QAPI, or Culture Improvement—across diverse teams, fostering shared learning throughout the organization. In response, we’re thrilled to announce the launch of the Project…

Beterra Client Leadership Series: Kristin Duncan

Healthcare Safety Leadership: Kristin Duncan’s Impact at Texas Health Resources At Texas Health Resources (THR), healthcare safety is not just a mission—it’s a daily commitment. This dedication is exemplified by leaders like Kristin Duncan, whose passion for improving patient outcomes and fostering collaboration drives meaningful change across the organization. Kristin is the Sr. Director of…

Shaping the Future with Our Clients: Beterra’s Focus on Client Centricity

At Beterra Health, client centricity is at the heart of everything we do. It shapes how we develop technology and solutions, refine our processes, and plan for the future. By always considering our clients’ needs first, we ensure that the work we do has a real impact—helping healthcare organizations achieve their goals and improve outcomes….

Beterra Health Welcomes Mark Davenport as Chief Technology Officer

Beterra Health Welcomes Mark Davenport as Chief Technology Officer

Beterra Health is excited to announce the appointment of Mark Davenport as our new Chief Technology Officer. With over 15 years of experience in healthcare and healthcare technology, Mark brings a deep well of expertise and a proven track record of success to the Beterra team. Mark has built an impressive career developing scalable products and managing IT infrastructure, security,…

A Closer Look at The Center for Medicare & Medicaid Services’ Proposed Patient Safety Structural Measure

Patient safety is a critical component of healthcare quality. Despite significant advancements, preventable harm remains a significant concern in healthcare settings. The Centers for Medicare & Medicaid Services (CMS) has proposed a new Patient Safety Structural Measure (PSSM) to improve patient safety in hospital settings. This new quality measure will assess how hospitals implement safety…

Mike Heckman

Beterra Health Welcomes Mike Heckman as New President

Beterra Health is thrilled to announce the appointment of Mike as our new President. With nearly two decades of experience in healthcare and healthcare technology, Mike brings a wealth of knowledge and expertise to the Beterra Health team. Beterra Health is committed to its mission of empowering healthcare leaders through technology. We believe that by…

Healthcare Workforce Support Trends

The Need for Peer Supporters as Part of an Integrated Support Model

Turnover, Burnout, and Psychological Safety: Why Peer Support is Necessary Twenty-five percent. That is how many frontline clinicians indicate that they might leave their current employer due to a lack of system support. Healthcare is experiencing turnover next only to hospitality induced by higher burnout and lower engagement. Psychological safety is at an all-time low,…

Beterra’s SafeCulture Platform expands to its 8th Country – India!

Beterra’s SafeCulture Platform expands to its 8th Country – India!

Beterra is excited to announce a new partnership with the Indian Patient Safety Organization (IPSO) based in Bangalore, India. IPSO has a strong reputation for bringing patient safety best practices, education, and awareness to the Indian healthcare system. The purpose of this partnership is to explore perceptions of patient safety culture across 10 organizations using…

3 Tips for Leveraging Internal Improvement Successes for Continued Learning

3 Tips for Leveraging Internal Improvement Successes for Continued Learning

Healthcare improvement leaders used to rely on dated survey results and expensive third-party consultants for improvement strategy, best practices, and insights—usually to confirm hunches they already had, but couldn’t prove. While surveys are still useful and necessary, consultants can take up a large chunk of an already thin-stretched improvement budget. Leaders can put the days…

“Are We There Yet?” Answering the C-Suite on Improvement Initiatives

“Are We There Yet?” Answering the C-Suite on Improvement Initiatives

With a crunch on the number of resources available for healthcare improvement and a growing list of performance goals, every healthcare organization’s senior leadership team is asking more questions about how their improvement dollars are being used and which are bearing fruitful returns for the organization. Successful safety and quality executives in this time of…