“We use Beterra to administer the AHRQ survey. We have been beyond pleased with them! They are true subject matter experts on safety culture improvement and have easy to use dashboards for front line managers and leaders. They respond to our questions timely and treat us as the only client they have (although they have a long list of clients with which they partner!). I highly recommend them.”

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Crystal Veal, RN, BSN, MSPSL, LNCC, CPPSAssistant Vice President of Safety and Accreditation WellStar Health System

“We’ve used the Culture of Safety Survey for a long time, but once Beterra started to provide insights and coaching to our hospital teams, we finally started to see the needle move.”

Dr. Richard Guthrie, Jr. M.D, C.P.E.Chief Quality Officer, Ochsner Health

“Your ability to engage Sr Leaders and visually depict a safe culture as the basis for our journey to high reliability really resonated with our CEO. You have no idea how much I think our engagement with Beterra will help propel us forward.” 

Sue Devoe, RN BSN CPHQDirector of Quality | Northern Maine Medical Center

“The easy communication with Beterra was appreciated. The data analysis was timely and well presented. The queries are answered well, the updates are timely and the flexibility of tool formatting in the initial stages was great as well. The professional handling of our patient safety culture was great – and the added value feedback was nice.”

Eunice ToleDirector Quality | Aga Khan University Hospital, Nairobi

“I recommend Beterra to anyone who wants to improve their patient safety. Our organization was working with the Florida Hospital Association, Hospital Engagement Network and we were introduced to Beterra and offered their services. The employees of Beterra were eager to help every step of the way and kept us informed on the progress of our patient safety survey. Once we completed the survey the Beterra team explained the results and went out of their way to make sure I understood so that I could present it to our Medical Staff and Board of Directors. I loved working with them and hope to work closer with them in the future. Thank you Beterra!”

Debi Seagroves, LHCRMRisk / Quality Manager | Doctors' Memorial Hospital

“Measuring the culture of patient safety is critical to our work to eliminate patient harm, reduce readmissions and sustain our improvement goals. Beterra’s analytic tool provided an easy way to survey hospital staff, increase survey responses and provide quick results to assess areas of achievement and opportunity. The staff at Beterra are great partners, extremely responsive to us and our hospitals and very knowledgeable in the field of patient safety culture. It was a key component to the work we did through the Hospital Engagement Network.”

Kim Streit, FACHE, MBA, MHSVP/Healthcare Research and Information | Florida Hospital Association

“I must say that I really appreciate the Beterra’s program for hospital patient safety culture. It has given us an excellent understanding which will help us to maintain our positive areas and further work on areas of improvement. In the future we will continuously implement this program in order to understand the perspective of our staff and management about the patient safety culture at FMIC. Finally, I must also appreciate the effort made by the Beterra team for their work at FMIC, Kabul Afghanistan.”

Abdul Tawab BaryaliHead of Quality Assurance | French Medical Institute for Mothers and Children

“Thank you for helping me with the data. As I mentioned in our meeting, I am grateful for your rapid response in my need for assistance. As I prepare for the presentation to our leaders and their staff, I was pleasantly surprised as to the ease of extracting the data for the individual areas. I have an assistant putting together a PowerPoint of slides for the leaders to work with their individual teams in addressing the concerns and improving our patient safety. Again, I appreciate all assistance from Beterra in improving our safety!”

Donna MartinVP/CNO | Ochsner Baptist

“Though frequently traveling to visit clients, the Beterra team is always quick to respond to both telephone and e-mail inquiries. The analytics portal they’ve created is very user-friendly and has allowed us to easily share data overviews with our executive team and enable our unit leaders to drill down on their own unit-specific data. The comparisons provided to benchmarks and to previous survey data are invaluable. The portal’s graphic presentations of the data are easy to understand and can be readily converted into PowerPoint slides, which facilitates data distribution. It has been a pleasure to work with this newly formed company.”

Karen L. Jerome, MD, FACPVice President, Quality, Safety & Risk Management | MedStar Washington Hospital Center